SHIPPING POLICY

CogniCards digital products are delivered via instant download upon purchase.

Delivery Details

- Customers receive immediate access to their digital product via a download link.

- The download link is available indefinitely and can be accessed anytim

- Digital products are provided in PDF and ZIP formats.

- Customers can download their digital product as many times as needed with no restrictions.

Lost or Missing Download Links
If you lose access to your download link, you can request a new link by contacting [email protected].

Technical Support
If you experience technical issues (e.g., trouble opening the file, corrupted download), please reach out to [email protected] for assistance.

Usage Restrictions

- Unauthorised sharing, distribution, or resale of CogniCards digital products is strictly prohibited.

- All purchases are for personal use only.

Refund Policy for Digital Products

Refunds for digital products are subject to strict conditions.

Please review our Refund Policy for more details.

CogniCards physical products are shipped directly to the customer’s address.

Each physical product purchase includes access to the digital version at no extra cost.

Processing & Shipping Time

- Orders are processed within 2-3 business days.

- Shipping times vary based on location and stock availability.

- If new printed stock must be created, shipping may take 10-14 days before dispatch.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address.

Customers are responsible for return shipping costs if requesting a refund.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Refund Policy for Physical Products

For details on refunds and exchanges, please review our Refund Policy.

Return Shipping Address

Cognabilities

8 Seil Place, Olivedale, Randburg, 2188