REFUND POLICY

To request a refund, please email [email protected] with the following details:

- Order Number

- Proof of Purchase

- Reason for Refund

Refund requests will be processed within 5-7 working days after the required verification steps (outlined below) are completed.

If you purchased a physical product, you may return it for a refund under the following conditions:

Eligibility for Refund:

- The item must be in good condition and in its original packaging.

- The customer is responsible for covering return shipping costs.

- Refunds will be processed within 5-7 working days after we receive the returned item.

- If an item is damaged due to customer misuse, it will not be eligible for a refund.

- Since the purchase of a physical product includes access to the digital version, the digital product must also be deleted and a signed declaration statement confirming deletion must be submitted before a refund can be processed.

Download Signed Declaration Form

Return Shipping Address

Cognabilities

8 Seil Place, Olivedale, Randburg2188

Exchanges for Damaged or Defective Items:

If you receive a damaged or defective product, we offer an exchange instead of a refund. Please email us at [email protected] with photos of the damage to initiate an exchange.

Due to the nature of digital products, refunds are only granted under strict conditions.

Eligibility for Refund:

- Refunds for digital goods will only be issued if the customer confirms in writing that they have deleted all copies from all devices, cloud storage, and backups.

- Customers must submit a signed declaration statement confirming deletion before a refund can be processed.

- Refunds for digital goods will be processed within 5-7 working days after we receive the signed declaration statement.

-If the download link was never accessed, a refund can be granted without requiring a declaration statement.

Declaration Form for Deletion:

A downloadable declaration form will be provided to customers requesting a refund for digital products. This form must be completed and returned before a refund can be issued.

Download Signed Declaration Form

- Refunds will only be issued to the original payment method used for the purchase.

- We do not offer store credit or alternative payment methods for refunds.